Description
Ongeza is hiring a Customer Service Supervisor in Arusha to lead its customer service team for solar products, covering enquiries, complaints, warranty claims and after-sales support. How to apply: email your CV and application letter to jobs@ongeza.com with the subject "APPLICATION FOR CUSTOMER SERVICE SUPERVISOR".
Requirements
Lead and supervise the customer service team. Handle enquiries, complaints and requests professionally. Coordinate warranty claims and follow-ups. Support the sales team with customer questions. Track customer satisfaction, keep records and prepare reports.
Qualifications
Diploma or bachelor's degree in Business Administration, Marketing, Sales, Customer Service or a related field. 2–3 years in customer service or sales support. Supervisory experience preferred. Experience in renewable energy, electrical or electronics is an advantage. Proficient in Microsoft Office.